Award-winning Australian law firm Coleman Greig is a legal best practice trailblazer. General manager, Warrick McLean, shares his thoughts on what legal best practice means to the firm and why it’s essential…
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Client service Posts
A Guide to Managing Client Expectations: Unrealistic to Realistic
Demanding clients are nothing new in law, so how can you live up to their expectations while maintaining your sanity? Here are some tips to managing client expectations that are unattainable in the short term, or unsustainable in the long term.
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Choosing Legal Practice Management Software for Your Law Firm
In a shifting legal landscape where lawyers want to increase efficiency and clients are demanding more for less, investment in legal practice management software can help firms streamline their processes…
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Grow Your Niche or Premium Law Firm Revenue
A look at how you can grow your niche or premium law firm revenue by providing premium client service.
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Putting the “Pro” Back in Professional Service
If buyers can touch, feel or see what they’re buying, many purchasing concerns disappear. In professional services you don’t have this advantage. So what is the unique quality defining a successful professional service provider?
Read moreAre You Giving Your Legal Clients What They Really Want?
It’s sometimes easy to forget that behind large corporate clients are real people who are driven by emotions and stressors like everyone else. Determining what legal clients really want is a psychological exercise that must go beyond simply providing ‘good service’.
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Top 2014 New Year’s Resolutions for Your Legal Practice
We asked five legal industry experts to share their 2014 New Year’s resolutions on strategic planning, performance and growth for your law firm. It’s going to be another exciting and challenging year for the legal profession in 2014, with continuing commoditisation of legal services, increasing client expectations and pricing pressures to contend with.
Read more![Legal Research Trends in Action [Guide]](https://insight.thomsonreuters.com.au/legal/wp-content/uploads/sites/8/2019/06/Legal-research-trends-270x141.gif)
Legal Research Trends in Action [Guide]
Whether you’re a lawyer, barrister, legal librarian or academic, you know firsthand how important research is to your work. The good news is that legal technology is rapidly evolving, making it easier…
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Harnessing the Power of Technology for Improved Law Firm Productivity, Profitability and Client Service (Q&A)
Q&A: Anthony Bleasdale, General Manager of Knowledge Management at Maurice Blackburn. An in depth look at how technology is rapidly improving productivity, efficiency and client service in the legal industry.
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Increasing Time Demands Placed on Legal Professionals (Infographic)
A new study has shed light on increasing time demands placed on Australia’s legal professionals as hours increase and client expectations grow.
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