Client service Posts

If you want to be a successful law firm, you need to keep your clients happy — and one of the best ways to do that is by collaborating with your clients.
In fact, effective and continual lawyer-client collaboration and communication can help prevent a wide range of common client complaints.

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Modern technologies are empowering law firms to tailor legal solutions to specific client needs. In part three of our three-part series exploring how law firms can use advances in artificial…

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Artificial intelligence (AI) is already changing the business of law. Many firms are adopting the rapidly expanding suite of AI-powered tools to help their legal practitioners improve client relationships and…

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Heel-dragging frustration at impending changes in the legal industry is misguided. There will likely always be jobs for creative and gregarious lawyers. It’s the repetitive tasks at the junior end…

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Relentless disruption, change and innovation are once again the key themes for lawyers this year. Increasingly sophisticated technologies along with pressures from clients, employees and regulatory systems are pushing firms…

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Melbourne Law School and Thomson Reuters Peer Monitor® are pleased to present this report setting out the dominant trends impacting the legal market in 2017 and the key issues to…

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