Client experience Posts

With decreasing spend and increasing workloads clients are asking firms to do more with less. This means firms must innovative their revenue tactics.

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If you want to be a successful law firm, you need to keep your clients happy — and one of the best ways to do that is by collaborating with your clients.
In fact, effective and continual lawyer-client collaboration and communication can help prevent a wide range of common client complaints.

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Innovation has always been synonymous with risk. In the past, pure technical ability — not innovation — was the key differentiator between firms in a traditionally risk-averse and inherently conservative…

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As digital becomes increasingly vital in business, law firms are upping the ante and differentiating themselves with the use of app technology. As observed in the recent 2016 Australia: State…

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As empowered clients continue to be more discerning in their choice of legal service providers, law firms need to think about more innovative ways to enhance the client experience and…

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Social media, mobile technology and globalisation have revolutionised the way lawyers engage with clients. As we move further away from traditional methodologies, the pressure is on legal practitioners to listen,…

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Since investing in Softdocs over 10 years ago, Coleman Greig have yielded significant time savings, reduced risk and increased client consistency. Coleman Greig have been loyal Softdocs customers for over 10…

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