Client service Posts

The Enron disaster saw most of the Big Four accounting firms retreat from the legal services market. In recent years, however, these companies have become increasingly sophisticated, transforming themselves from traditional auditing…

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In many sectors of the global economy, big data is proving a useful tool for businesses to leverage data analytics in order to tailor their offerings to audiences and gain…

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Law firms face increasing pressure to move away from time-based billing, and numerous firms have relinquished the billable hour in favour of alternative fee arrangements. We explore why a flat-fee…

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Advances in automation are empowering lawyers to cut down on labour-intensive, repetitive tasks and instead focus their skills on higher-value work. Now, artificial intelligence (AI) is making this automation much…

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The business of law is changing like never before. Even as the recession eases, corporate clients continue to pressure their law firms to cut costs, increase efficiency, and move to…

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One of the biggest challenges in legal practice management is securing revenue. The basis on which firms seek fees from clients is a fundamental calculation, so it is worth considering…

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As we kick off the start of another new year, what better time than now to take a look back at the year that’s been. What were our biggest challenges?…

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In a dynamic legal market that is constantly innovating, developing a successful law firm strategy is more important than ever. How do you set your firm apart? How do you…

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