Measure What Really Matters
In today’s legal sector, technology is no longer an experiment – it’s the cornerstone of strategic growth. As clients become more exacting, regulation and legislation changes intensify, and competition plays out on a global stage, legal professionals must make a choice – adapt and thrive or risk being left behind.
Our latest report, The ROI of Legal Tech & AI, delivers the insights you need to navigate these shifts with confidence, and the numbers to demonstrate that legal-related tech is an investment in future success. Drawing on responses from 1000 legal professionals across Australia, Asia, New Zealand, and the Middle East, this report offers the data so you can make more confident decisions.
Adapt or Be Left Behind
Legal-related technology has become fundamental for sustained relevance and competitive advantage in a market that’s never been noisier or moving faster.
- Law firms are prioritising digital transformation, cyber security resilience, and transforming client service delivery models to keep pace with shifting expectations.
- In-house legal teams are searching for ways to increase service quality, protect their data and drive innovation.
- Both are battling to attract and retain the best talent, while facing competition not just from local players, but around the world.
Legal-related technology is no longer a ‘nice to have’ it’s essential armour in an environment where a single compliance miss or data breach can have existential consequences, while the competition keeps knocking on the door.
What’s Driving Real Returns?
Beyond just efficiency, the report reveals what metrics matter the most when measuring ROI on legal-related technology spends.
- Risk Reduction: 46% of law firm respondents and 49% of in-house teams say data protection and reduced breach incidents are crucial.
- Service Quality: 58% of law firms and 51% of in-house teams cite improved customer experience as top ROI metrics to measure.
- Innovation, not headcount reduction: Nearly half of decision makers see ‘level of innovation’ as a key ROI metric, yet headcount reduction appears near the bottom for both in-house counsel and law firms.
Legal tech is helping professionals save between one and three hours on routine tasks such as contract drafting, legal research, matter management, and discovery. But the benefits go beyond time saved:
- 36% of law firm users say technology gives them a competitive edge, 33% report reduced stress, and 32% feeling more confident at work.
- For in-house teams it looks similar, 33% feel more confident, 32% experience less stress, and 30% find collaboration easier.
More and more your organisation’s technology offering is a key draw card for attracting the best talent, and a workforce that feels less stressed and more confident is also one that tends to stick around.
Adoption of AI is Accelerating
In this report we found that 65% of law firms now have either an AI strategy or a responsible use policy in place – or both. In-house teams are even further ahead, with 79% reporting new levels of maturity in their AI approach.
Download the Full Report and Lead with Confidence
Download The ROI of Legal Tech & AI to unlock:
- Hard data on ROI timelines and expectations
- Insights into risk mitigation, innovation, and service quality
- Why measuring intangible benefits are just as important
- Strategies for responsible AI adoption and robust governance.
Don’t let the future pass you by.
Fill out the form to access your copy and discover how to build a resilient, future-ready legal team or firm.
