If buyers can touch, feel or see what they’re buying, many purchasing concerns disappear. In professional services you don’t have this advantage. So what is the unique quality defining a successful professional service provider?
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Are You Giving Your Legal Clients What They Really Want?
It’s sometimes easy to forget that behind large corporate clients are real people who are driven by emotions and stressors like everyone else. Determining what legal clients really want is a psychological exercise that must go beyond simply providing ‘good service’.
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Creating a Strategic Plan for Your Law Firm: Tips From Dr Grant Robertson, UGM Consulting
Creating a strategic plan for your law firm will see you better placed to manage the ups and downs of business life and volatile economic times. We spoke with principal consultant Dr Grant Robertson, UGM Consulting for his advice on creating a strategic plan for your firm in 2014.
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Top 2014 New Year’s Resolutions for Your Legal Practice
We asked five legal industry experts to share their 2014 New Year’s resolutions on strategic planning, performance and growth for your law firm. It’s going to be another exciting and challenging year for the legal profession in 2014, with continuing commoditisation of legal services, increasing client expectations and pricing pressures to contend with.
Read moreLegal Practice Management: Start Up Lean and Let Overheads Follow
The worst mistake practitioners can make when starting their own practice is to spend too much, too soon, on hiring staff and investing in infrastructure. Here are four strategies that will help you start lean and let your overheads follow, rather than lead, your revenue growth.
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Mobile Device Usage is Going Up. But is Safety Coming First? (Infographic)
A 2012 Thomson Reuters study has revealed how professional services* in Australia are using mobile devices. However, with practitioners adopting Tablets as status symbols with little IT strategy in place…
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