It’s sometimes easy to forget that behind large corporate clients are real people who are driven by emotions and stressors like everyone else. Determining what legal clients really want is a psychological exercise that must go beyond simply providing ‘good service’.

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Creating a strategic plan for your law firm will see you better placed to manage the ups and downs of business life and volatile economic times. We spoke with principal consultant Dr Grant Robertson, UGM Consulting for his advice on creating a strategic plan for your firm in 2014.

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We asked five legal industry experts to share their 2014 New Year’s resolutions on strategic planning, performance and growth for your law firm. It’s going to be another exciting and challenging year for the legal profession in 2014, with continuing commoditisation of legal services, increasing client expectations and pricing pressures to contend with.

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