Today, the client experience is critical. Firms that are better at communicating and collaborating with clients have a sharper competitive edge and curate closer client relationships.
Not only will they keep their existing clients happier, they have a better chance of winning valuable new business. Many firms are deploying client portals to make this happen.
Client portals are a showcase for law firms, where they can demonstrate their commitment to each client by putting them at the heart of all their matters and giving them a seamless digital experience. They act as a personalised hub for each client, connecting them more closely to their external legal advisers.
Before investing in a client portal solution, there are some fundamental questions firms should ask about where they are now and where they want to get to. Download our checklist to explore those fundamental questions to unlock these transformative benefits and make client collaboration your competitive differentiator.
