Touchless compliance represents the next evolution of indirect tax automation, using agentic AI to autonomously manage workflows, detect anomalies, and maintain real-time visibility. By reducing manual effort and shifting teams to exception-based review, it enables greater accuracy, scalability, and strategic focus without increasing headcount.

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Indirect tax compliance in Australia is becoming more complex, with rising ATO scrutiny and increasingly strict expectations under programs like Justified Trust. Many tax teams still rely on manual processes that create risk, inefficiency, and limited audit visibility. This article outlines nine common challenges and how technology can help teams move toward consistent, audit-ready GST compliance.

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