Knowledge Management With Document Automation: A Game-Changer for Client Service [Whitepaper]

Knowledge management (KM) is often seen as an efficiency enhancer — a tool that leverages information so you can avoid reinventing the wheel to create effective work product, saving time for the firm and costs to clients. The one thing missing from that definition is that KM can also play a critical role in enhancing client service.

A recent survey by Thomson Reuters and ALM found that client service was the top KM priority for 2016, with over 40 per cent of law firm professionals agreeing. As document automation tools are being offered in KM solutions, law firms find that they can enhance client service in innovative ways. A firm’s ability to take client service to a new level can create an important competitive differentiator, setting it apart from rival firms.

Download this whitepaper to learn how document automation tools can bring even greater capabilities to your firm’s KM solution.

Kimberly Stein is the national manager of knowledge management solutions for Thomson Reuters. Her focus in the legal market has been primarily in knowledge management, and the application within portal technology, enterprise search, document automation and workflow tools. She has served as a panel member and as a moderator at numerous ILTA conferences. She has authored a number of whitepapers on the topic of knowledge management and document automation. Most recently she started a podcast “KM with Kim” providing insights on the topic of KM.

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