{"id":1113,"date":"2013-09-26T00:00:00","date_gmt":"2013-09-25T14:00:00","guid":{"rendered":"https:\/\/hub.findingsimple.com\/au\/resources\/resource\/coleman-greig-meet-service-level-agreements-and-remain-competitive-with-document-automation\/"},"modified":"2020-06-23T02:42:50","modified_gmt":"2020-06-23T02:42:50","slug":"coleman-greig-meet-service-level-agreements-and-remain-competitive-with-document-automation","status":"publish","type":"insight_resource","link":"https:\/\/insight.thomsonreuters.com.au\/legal\/resources\/resource\/coleman-greig-meet-service-level-agreements-and-remain-competitive-with-document-automation","title":{"rendered":"Coleman Greig Meet Service Level Agreements and Remain Competitive with Document Automation [Case Study]"},"content":{"rendered":"<figure id=\"attachment_6243\" aria-describedby=\"caption-attachment-6243\" style=\"width: 213px\" class=\"wp-caption alignright\"><a href=\"https:\/\/insight.thomsonreuters.com.au\/legal\/wp-content\/uploads\/sites\/8\/2019\/06\/best-practice-in-action-coleman-greig_cover.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6243 size-medium\" title=\"Best Practice in Action: Coleman Greig (Case Study)\" src=\"https:\/\/insight.thomsonreuters.com.au\/legal\/wp-content\/uploads\/sites\/8\/2019\/06\/best-practice-in-action-coleman-greig_cover.jpg\" alt=\"Best Practice in Action: Coleman Greig (Case Study)\" width=\"213\" height=\"300\"><\/a><figcaption id=\"caption-attachment-6243\" class=\"wp-caption-text\">Best Practice in Action: Coleman Greig (Case Study)<\/figcaption><\/figure>\n<p class=\"intro-paragraph\">Since investing in <a title=\"Softdocs Document Automation\" href=\"http:\/\/www.thomsonreuters.com.au\/browse\/softdocs\/\" target=\"_blank\" rel=\"noopener noreferrer\">Softdocs<\/a> over 10 years ago,&nbsp;<a title=\"Coleman Greig\" href=\"http:\/\/www.colemangreig.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Coleman Greig<\/a> have yielded significant time savings, reduced risk and increased client consistency. Coleman Greig have been loyal Softdocs customers for over 10 years, prior to which, they had no document automation tool in place.<\/p>\n<p>They were looking for a solution that provided three key things:<\/p>\n<ol>\n<li>Streamlining document production<\/li>\n<li>Standardising documents<\/li>\n<li>Standardising and delivering a clean&nbsp;client experience.<\/li>\n<\/ol>\n<p>Even back then, Softdocs was the leading document automation solution, providing these three things as well as a document storage system, so making the decision was simple.&nbsp;Warrick McLean joined Coleman Greig in 2006 as general manager, and works extensively with the other principals and staff to identify, facilitate and implement the firm\u2019s strategic direction.<\/p>\n<p><a href=\"http:\/\/insight.thomsonreuters.com.au\/files\/2013\/09\/Coleman-Greig-Case-Study1.pdf\" class=\"btn btn-lg btn-primary\">Download the full case study<\/a><\/p>\n<p>When asked about the business outcomes Softdocs has helped achieve, Warrick stated these benefits:<\/p>\n<ul>\n<li>Consistency<\/li>\n<li>Enter the data&nbsp;once &#8211; &#8220;one source&#8221;<\/li>\n<li>Significant time savings in document production = able to meet SLA&#8217;s and be able to remain competitive<\/li>\n<li>Reduced risk issues<\/li>\n<li>Consistent client experience<\/li>\n<li>LawDocs integrates with our practice management system<\/li>\n<li>Backend technology is accessible and relatively easy to use<\/li>\n<li>Hotdocs allows for variables, repeats and selected clauses to be used in complicated contracts<\/li>\n<li>LawDocs integrates seamlessly into our workflow automation tool.<\/li>\n<\/ul>\n<p>While they had no reservations about the implementation process and learning a new system, Warrick pointed out that it does take resources and time to get to the end&nbsp;point. However, it is clear from this comment that the efficiency gained far outweighs any implementation and training time:<\/p>\n<blockquote><p>&#8220;It still surprises me that firms in 2013 still have no formal precedent management tool in place. Why take 45 minutes to complete a statement of claim when it can take you 5 minutes or less with Softdocs?&#8221;<em>&#8211; Warrick McLean, Chief Executive Officer, Coleman Greig<\/em><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Since investing in Softdocs over 10 years ago,&nbsp;Coleman Greig have yielded significant time savings, reduced risk and increased client consistency. Coleman Greig have been loyal Softdocs customers for over 10&hellip;<\/p>\n","protected":false},"author":2,"featured_media":1115,"template":"","categories":[587],"tags":[115,267,320,487,494,559],"resource_type":[578],"insight_job_role":[604,614,619,627,628],"insight_practice_area":[],"class_list":["entry","author-legaladmin","post-1113","insight_resource","type-insight_resource","status-publish","has-post-thumbnail","category-document-automation-and-management","tag-client-experience","tag-hotdocs","tag-lawdocs","tag-softdocs","tag-standard-documents","tag-workflow","resource_type-case-study","insight_job_role-knowledge-manager","insight_job_role-partner","insight_job_role-practice-manager","insight_job_role-senior-executive","insight_job_role-solicitor","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Coleman Greig are Meeting SLAs with Document Automation<\/title>\n<meta name=\"description\" content=\"Since investing in Softdocs document automation over 10 years ago, Coleman Greig have yielded time savings, reduced risk and increased client consistency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insight.thomsonreuters.com.au\/legal\/resources\/resource\/coleman-greig-meet-service-level-agreements-and-remain-competitive-with-document-automation\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Coleman Greig are Meeting SLAs with Document Automation\" \/>\n<meta property=\"og:description\" content=\"Since investing in Softdocs document automation over 10 years ago, Coleman Greig have yielded time savings, reduced risk and increased client consistency.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insight.thomsonreuters.com.au\/legal\/resources\/resource\/coleman-greig-meet-service-level-agreements-and-remain-competitive-with-document-automation\" \/>\n<meta property=\"og:site_name\" content=\"TR - 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