Knowledge management (KM) is often seen as an efficiency enhancer — a tool that leverages information so you can avoid reinventing the wheel to create effective work product, saving time for the firm and costs to clients. The one thing missing from that definition is that KM can also play a critical role in enhancing client service.
A recent survey by Thomson Reuters and ALM found that client service was the top KM priority for 2016, with over 40 per cent of law firm professionals agreeing. As document automation tools are being offered in KM solutions, law firms find that they can enhance client service in innovative ways. A firm’s ability to take client service to a new level can create an important competitive differentiator, setting it apart from rival firms.
Download this whitepaper to learn how document automation tools can bring even greater capabilities to your firm’s KM solution.